EMPLOYEE ASSISTANCE PROGRAM
Lincoln EmployeeConnect
Employee Assistance ProgramMental Health Support

With your toughest problems, sometimes you just need a place to start.  The Employee Assistance Program (EAP) makes professional counselors available to help with life’s most difficult issues.

Free and Confidential Support Anytime You Need It

Just call the EAP telephone number or login to the site above. Counselors are ready to help 24 hours a day, seven days a week. The EAP is provided to you at no cost, and it’s completely confidential.

Username: LFGSupport         Password: LFGSupport1

In-person guidance

Some matters are best resolved by meeting with a professional in person. With EmployeeConnect, you and
your family get:

  • In-person help for short-term issues (up to five sessions with a counselor per person, per issue, per year)
  • In-person consultations with network lawyers, including one free 30-minute in-person consultation per legal issue, and 25% off subsequent meetings

Unlimited 24/7 assistance

You and your family can access the following services anytime online, via the mobile app, or with a toll-free call:

  • Information and referrals on family matters, such as child and elder care, pet care, vacation planning,moving, car buying, college planning, and more
  • Legal information and referrals for family law, estate planning, and consumer and civil law
  • Financial guidance on household budgeting and short- and long-term planning

Online Resources

EmployeeConnect offers a range of information and resources you can research and access on your own. Expert advice and support tools are just a click away when you visit GuidanceResources.com or download the GuidanceNowSM mobile app. You’ll find:

  • Articles and tutorials
  • Videos
  • Interactive tools, including financial calculators, budgeting worksheets, and more 

EAP FAQs

Q: What is an EAP?
A: An Employee Assistance Program (EAP) is resource provided by Intact where certified counselors will listen to your concerns and provide you and your family household family members with support and resources for a variety of life challenges such as marriage and relationships, mental health, stress, family problems, and more.

Q: Does an EAP counselor share with Intact or my manager the information I discuss?
A: No.  Your discussions with an EAP counselor are confidential and not shared with anyone at Intact, including your manager.

Q: How much does it cost to use the EAP?
A: There is no cost to you to utilize the EAP resources.

Q: Is my spouse/child/dependent eligible to use the EAP services?
A: Yes.  The EAP is available to you and your family members.