Dependent Audit

The Patient Protection and Affordable Care Act (known simply as the "Affordable Care Act") enacted a rule that prohibits group health plans from rescinding group health plan coverage. Therefore, if you select a coverage tier other than Employee Only you will be required to complete the dependent verification process before any of your elections will be sent to BCBS or Delta Dental for medical and dental. It is important you read the dependent audit process details and follow the instructions when making your benefit selections.

If you are adding a new dependent to coverage during open enrollment, you are required to provide dependent verification by December 1^st.. If you do not provide valid documentation prior to the deadline date, your dependent(s) may not be covered under Intact health coverage for the plan year. If faxing the documentation, please complete and include this cover sheet with your dependent verification and submit to the Intact Benefits Service Center.

Ways to submit your documentation:

Option 1: Using a computer

1. Employee logs into My Benefit Express.

2. Navigate to the “Dependents” tab from the Benefits Profile.

3. The employee clicks on the “Document Upload” button within the portal.

 Option 2: Using the mobile app

1. The employee logs into Benefitexpressway on their mobile device.

2. The employee clicks on the “Document Upload” button within the portal.

3. Employee uploads relevant documents and clicks submit. 

Tip: You can take a picture of your documentation with your smart phone and upload it directly to your document library. From the benefits site homepage, select the Upload Verification Documents tab under Helpful Links to upload documentation.

Dependent Verification documentation must be received within 30 days from your date of hire or 30 days from the date of the life event.

Children

In order to cover a child on your Intact health coverage, you must submit documentation that shows proof of relationship AND proof of age. Please refer to the table below for acceptable documentation: 

Spouses

In order to cover a spouse on your Intact health coverage, you must submit documentation that shows proof of marriage AND shared address. Please refer to the table below for acceptable documentation:

Do not mail original documents as they will not be returned. Please black out social security numbers, account numbers and financial information if they appear on any of your documentation. When submitting tax returns, you only need to include the first page.

*** DO NOT SEND ANY PAPERWORK BACK TO INTACT ***

For questions on this process, please call 1-833-393-0375 Monday through Friday, 7:30 a.m. to 6:00 p.m. Central Standard Time.